shipping and returns

Shipping and returns

Shipping

All UK orders are shipped via first class mail or equivalent carrier service.

All EU orders are shipped via 1st class parcel service [overseas small packet].

All other global zones are shipped via 1st class parcel service [overseas small

packet].

Delivery times

It is the aim of fish for art to provide as fast a delivery service as possible but please allow up to 14 days for delivery.
Please also note that due to the hand made nature of the products available from fish for art that there may be the possibility of short term stock availability variations with some products that could also influence delivery times.
You will be made aware of the occurrence of any such circumstances.

Refunds and returns

Refunds will be given at the discretion of fish for art. If the Products arrive in a damaged condition you must inform us by email within 7 days and return the goods to the returns shipping address within 14 days via a recorded-delivery service. We will then promptly arrange for a refund or undamaged Products to be delivered to you and will refund your direct postage costs of returning the damaged goods to us.

You also have the right to return your purchase to fish for art without reason provided:
You notify us of your intention to do so by email within 7 days after the day you received your order.
You take reasonable care of the goods while in your care.
The goods are deemed to be in your care until such time as they are returned to our premises.
Goods are returned within 30 days of your notice to return them.
You will cover the cost of returning the goods to us.
You will be fully refunded for your goods.
This does not affect your statutory rights.

Returned products should be sent with a copy of the receipt to the returns address on the fish for art contacts page and the payment card used to purchase the goods will receive a refund within 30 working days.

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